Refund policy

Return & Refund Policy – GPM Gaming PC Master

Last updated: October 26, 2025

1. Overview

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible, the item must be in the same condition that you received it — unused, unassembled, with all original packaging, cables, manuals, and accessories included.
You’ll also need the receipt or proof of purchase.

To start a return, contact us at GPMtechpro@gmail.com.
Returns must be sent to the following address:

📦 Return Address:
GPM Gaming PC Master
Arnethgasse 64/17, 1160 Vienna, Austria

If your return is accepted, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.

If you have any questions about returns, you can always reach us at GPMtechpro@gmail.com.

2. Custom-Built Products (Important)

Because each custom gaming PC is built specifically for you, we cannot accept returns or cancellations once the build process has started — unless there is a hardware defect or damaged component.
Custom builds can only be repaired or replaced under warranty if components are faulty or damaged.

This policy protects both the customer and GPM Gaming PC Master from unnecessary losses due to custom configuration orders.

3. Damages and Issues

Please inspect your order upon delivery.
Contact us immediately if:

  • The item is defective, damaged, or you received the wrong product.
    We’ll evaluate the issue and make it right — either by repair, replacement, or refund depending on the situation.

4. Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including:

  • Custom-made PCs or configurations

  • Special orders or personalized builds

  • Gift cards

  • Downloadable software or activation keys

  • Perishable or hazardous materials (where applicable)

Please reach out if you have questions about a specific product.

5. Exchanges

The fastest way to get what you want is to return the item you have (if eligible) and make a new purchase for the replacement.

6. Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.
If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since approval, please contact us at GPMtechpro@gmail.com.

7. EU 14-Day Right of Withdrawal

If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days without giving a reason, provided the item meets the return conditions above.

Custom-made builds, however, are excluded from this right under EU law, as they are made to customer specifications.

8. Contact

📧 Email: GPMtechpro@gmail.com
🏢 Address: Arnethgasse 64/17, 1160 Vienna, Austria