Privacy policy

Privacy Policy – GPM Gaming PC Master

Last updated: October 26, 2025

1. Introduction

Welcome to GPM Gaming PC Master (“we,” “our,” “us”).
We operate this online store and related services to offer customers custom-built gaming PCs and components, managed and fulfilled from Vienna, Austria.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.
By using our services, you agree to this policy.

Our website and store are hosted by Shopify Inc., which provides the e-commerce platform that enables us to operate securely and efficiently.

2. Personal Information We Collect

We collect the following types of information, depending on your interaction with our store:

  • Contact information: name, email, phone number, billing and shipping address.

  • Order and payment information: purchased items, payment method, and transaction details.

  • Account information: username, password, preferences (if you create an account).

  • Device and usage data: IP address, browser type, and activity on our site.

  • Communications: any messages or support requests sent to us.

We do not collect unnecessary personal data, nor do we sell or rent your data to third parties.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To process and fulfill your orders, handle shipping and returns, and provide customer support.

  • To improve your experience and personalize product recommendations.

  • To send important notifications such as order confirmations, shipping updates, or account changes.

  • To comply with legal obligations, including tax and accounting regulations.

  • With your consent, to send marketing emails or product updates (you can unsubscribe at any time).

We do not use your personal data for automated decision-making or profiling.

4. Data Sharing and Third Parties

We share your data only when necessary to provide our services, for example:

  • Shopify (website hosting, payment, and checkout infrastructure).

  • Payment processors (to handle secure payments).

  • Shipping partners (to deliver your orders).

  • Service providers (for analytics, email, or IT support).

All partners comply with GDPR and are contractually bound to protect your data.

We do not sell or trade your personal data to any other company.

5. Data Storage and Security

Your data is securely stored on Shopify’s servers, which are located in certified data centers (EU, Canada, or the US under Standard Contractual Clauses).

We use encryption, firewall protection, and access control to safeguard your data.
No system is 100% secure, but we take all reasonable steps to protect your information from unauthorized access or misuse.

6. Data Retention

We keep your information only as long as necessary:

  • Order & invoice data: 7 years (to comply with Austrian accounting law).

  • Account data: until you delete your account.

  • Email communication: up to 12 months after the last contact.

You can request deletion of your personal data at any time.

7. Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“Right to be forgotten”)

  • Object to or limit data processing

  • Receive a copy of your data (data portability)

  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at GPMtechpro@gmail.com.

8. Cookies and Tracking

We use cookies to improve your shopping experience — for example, to keep your cart saved and analyze traffic.
You can control or delete cookies through your browser settings.

We do not use invasive tracking or third-party advertising cookies without consent.

9. International Data Transfers

Your data may be transferred outside the EU (for example, to Shopify’s Canadian or US servers).
All transfers comply with GDPR Standard Contractual Clauses to ensure data safety and legality.

10. Children's Privacy

Our services are intended for adults.
We do not knowingly collect or process data from persons under 16 years of age.

11. Updates to This Policy

We may occasionally update this Privacy Policy to reflect legal or operational changes.
When updated, the date at the top of this page will change.
We encourage you to review this policy periodically.

12. Contact Information

If you have questions, requests, or complaints regarding your personal data, contact us at:

📧 Email: GPMtechpro@gmail.com
🏢 Address: Arnethgasse 64/17, 1160 Vienna, Austria
🇪🇺 Data Controller: GPM Gaming PC Master